Shipping & Returns
Shipping within Europe
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our 14 days returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Shipping FAQ
Do you ship internationally?
Do you ship internationally?
Currently, we only ship within Europe, including the United Kingdom.
We count with several printing labs accross Europe to make our product more accessible.
Please note that we do not ship to P.O. Box addresses.
How much is the shipping cost?
How much is the shipping cost?
Shipping costs vary based on the size and quantity of your order, as well as your shipping address. You can calculate the shipping cost by adding items to your cart and proceeding to checkout.
We offer free shipping on orders over €100.
What are your delivery times?
What are your delivery times?
Typically, orders are shipped within 24-72 working hours. Our standard shipping time is 3-8 business days within Europe.
For international orders outside the EU, shipping times may vary. You can find estimated delivery times at checkout.
| Region | Estimated Delivery Times |
|---|---|
| Europe | 2–15 working days |
Are there any customs fees or import taxes?
Are there any customs fees or import taxes?
International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
Customs fees and import taxes vary by country. We recommend contacting your local customs office for an estimate.
How are our prints packaged for shipping?
How are our prints packaged for shipping?
All prints are robustly packaged.
Unframed fine art prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes, unless they are 15x20cm and being delivered in the UK, or A4 or smaller and being delivered in mainland Europe (in which case they are shipped in thick cardboard envelopes).
All framed prints are wrapped in a protective in a rigid, corrugated cardboard boxes made from recycled materials with guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy duty cardboard box.
What happens if I haven't received my order?
What happens if I haven't received my order?
If you haven’t received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you.
If the delivery address is incorrect, the responsibility lies with you. Typically, the delivery service will return the package to one of our print labs. If the package is returned to us, then we will reach out to you to confirm the new delivery address before initiating a reshipment at your expense. It’s important to note that packages may not always be returned. In such instances, you will need to place a new order.
Refund request for an undelivered order due to multiple failed delivery attempts or errors, such as an incorrect or incomplete address or failure to collect the parcel, are not accepted. You as a customer will be responsible for covering all incurrent costs.
Returns & Exchange FAQ
What if I received the wrong item?
What if I received the wrong item?
Should you receive an incorrect item. Please contact our customer support immediately and we will arrange for a replacement or refund. Send us an email with your order number and include the following information:
- A description of the problem.
- Details about your issue.
- Pictures of the wrong item(s) you have received
What if my order is damaged upon arrival?
What if my order is damaged upon arrival?
If this is your case, please accept our apologies. Upon receiving your order, you noticed that your order was damaged, has printing errors or you receive the wrong item. We will be happy to send you a free replacement through priority mail service. Just contact us by email with your order and please include the following information:
- A description of the problem.
- Details about how the order was packaged.
- Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).
Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.
What is your return policy for damaged or mistaken items?
What is your return policy for damaged or mistaken items?
If this is your case, please accept our apologies. Upon receiving your order, you noticed that your order was damaged, has printing errors or you receive the wrong item. We will be happy to send you a free replacement through priority mail service. Just contact us by email with your order and please include the following information:
- A description of the problem.
- Details about how the order was packaged.
- Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).
Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.
What is your return policy for unwanted items?
What is your return policy for unwanted items?
We hope that you love your products. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days starting from the day after the order has been delivered to do so.
Before returning your product(s), notify us of your decision by emailing us at hello@thepostereo.com within the fourteen (14) days reflection period after the day of delivery to inform us which products you would like to return. In this email, you must include the following information: order number, product(s) you would like to return, name, phone number, email address, and delivery address. We will gladly issue a refund if the return conditions have been met.
Products must be returned unused, unaltered, undamaged, and in their original packaging including all documents and any accompanying the items. For this reason, you should leave the packaging intact as much as possible. And when you return the product, you must pack it neatly. In case products cannot be returned in their original packaging, please make sure you choose an appropriate shipping box for your return to prevent the content(s) from being damaged while in transit.
You must send the goods back within 14 days of informing to the address indicated in our reply email to your return request.
Please note that we do not have the resources to offer free returns on unwanted items or undamage products. Therefore, you must bear the return shipping costs, which are non-refundable. You must arrange a return shipment on your own and use a tracked and secure carrier of your choice. We are not responsible for any returns lost or damaged of unwanted products in transit. This is why we recommend using a trusted carriers and an insured delivery method with tracking information,as well as, a proof that the package has been handed to a postal company or the courier service.
After we have received and accepted the returned products, we will process your return request as soon as possible. If all conditions are met, we will gladly refund the total purchase amount including delivery costs (note that shipping costs are only refundable to customers residing in Europe for clients residing outside Europe shipping costs are non-refundable), to the original form of payment within fourteen (14) days of receiving your return. Please note that if you have chosen a shipping method that was more expensive than the “standard shipping method”, we will only reimburse the price of the “standard shipping method”.
Refund request for an undelivered order due to multiple failed delivery attempts or errors, such as an incorrect or incomplete address or failure to collect the parcel, are not accepted. You as a customer will be responsible for covering all incurrent costs.
Do you offer free return shipping?
Do you offer free return shipping?
While we don’t currently offer free returns, customers are welcome to return items at their own expense. We’re here to help make the process as smooth as possible!
How will I be refunded?
How will I be refunded?
Refunds will be issued to the original payment method.
Please note that your refund will be calculated based on the returned items. If your order qualified for a discount or promotion, and returning items changes your order total, your refund amount may be adjusted accordingly.
When will I receive my refund?
When will I receive my refund?
Please allow up to 14 days for your refund to be processed once we receive your returned order or proof of shipment.
